We are currently recruiting for an Account Manager to work in or for a successful and well‑established family‑run engineering firm. The role of the Account Manager will be to develop, manage and retain strong relationships with the company’s Southern‑based customers and look to grow that business share. This is an autonomous role involving multiple tasks including strategic planning, achieving budgeted revenues and margins annually, customer visits, service sales support, recruitment, management and development of a regional service engineering team.
Benefits
* 32 days holiday (including bank holidays)
* 5% contributory pension
* Life Assurance x4
* Car allowance or car
* Great company culture of inclusivity
* Family business
Duties of the role include
* Managing a portfolio of clients in the FM and Nuclear sector
* Developing and maintaining excellent relationships with accounts to ensure customer satisfaction and expand the account
* Conducting regular meetings and account reviews with the client
* Contributing towards the business goal of growing 20% year on year through natural growth of recommendation and account expansion, and seeking out other opportunities externally
* Having a strong understanding of planned and reactive maintenance within technical services contracts
* Running reports and monitoring the workflow to ensure KPI’s are hit by the engineering team and contract SLAs are delivered to the customer
* Opening a new regional office in the Midlands area to be a more local point of contact for customers
* Managing a team of engineers, administrators and planners
* Monitoring and reviewing activity and financial performance monthly, managing a P+L of £2.5m of planned works annually
* Taking ownership of Service team development within the region, proactively recruiting Service Engineers as required
* Planning and monitoring Quality and Safety Audits on Service Engineers
* Managing the timely submission of large Service tenders including technical, quality, commercial and contractual elements
* When appropriate, managing and delivering improvement projects; including cost negotiation and implementation of new systems
* Strong people manager
* Great people skills and very customer focused
* Experience of setting up a new regional office would be beneficial
* Technical background desirable, however not essential
* Ability to pick up and understand the company’s technical products and offerings
* Strategic thinking
* Commercially astute
* Works with integrity and does the right thing
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