Whittington WS14 9PY, Lisburn BT28 3FD, Rosyth KY11 2BL, Andover SP11 8HJ, Catterick DL9 3LR, Donnington TF2 8JX. Alongside the advertised post code locations, alternative DIO locations may be offered. Job Summary Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe! Learn much more about DIO in our Candidate Information Guide attached. Within the DIO Centre of Excellence (CoE) team, an exciting opportunity has arisen as the Hard Facilities Technical Manager. You will support Asset Management and Hard FM delivery across the MoD estate, and provide technical advice and support through customer and supplier engagement, that drives improvement within the business. Working within Hard FM will offer you a wealth of experience in to the range of built and infrastructure assets in use across Defence. You’ll work with DIO's suppliers to identify best practice and seek out opportunities to drive improvements in performance of those assets. Working across DIO, you’ll support Customers in co-ordinating technical matters to facility Hard FM improvements throughout the estate. You’ll co-ordinate technical working groups to implement new initiatives for improving the MOD’s Infrastructure and complying with legislation. The CoE allows Regions to focus on Regional responsibilities by leveraging knowledge from across Regional Delivery (RD) and DIO supporting functions to develop better solutions. It will be responsible for cross-cutting activities across our customers and will deliver a programmatic approach to provide enhanced support of which you’ll be a key player. CoE will embed more agile ways of working, develop lean processes and support defining and realising continuous improvement opportunities. The CoE will work across multiple stakeholders to gain insight, share and implement considered Learning from Experience, provide consistent and coherent advice and strategic direction. This position is advertised at 37 hours per week. Job Description Key responsibilities include but are not limited to: Management Support Support the RD front door to all stakeholders for all aspects of Hard FM and asset management delivery. Provide support to Hard FM working groups and technical cells for Hard FM and asset management ensuring alignment between the DIO strategic intent / policy and customer need within RD plans. Customer Management Provide Hard FM advice and collate guidance on FDIS Built Estate contracts and any future projects. Support the maintenance of Standard Operating Procedures/How to guides which improve Hard FM services. Supplier Management Collaborate with DIO's suppliers to facilitate outcomes that affect complying with Statutory Legislation and MoD Mandatory obligations across the MoD Built & Infrastructure Estate. Support relationships that enable robust challenge without compromising collaborative working. Change & Improve Track customer feedback, both through formal and informal channels. Support the delivery of action plans for Hard FM systemic issues. Support a culture of continuous improvement across the DIO to identify and make improvements in process, technology and capability. Key Responsibilities Include But Are Not Limited To Management Support Support the RD front door to all stakeholders for all aspects of Hard FM and asset management delivery. Provide support to Hard FM working groups and technical cells for Hard FM and asset management ensuring alignment between the DIO strategic intent / policy and customer need within RD plans. Customer Management Provide Hard FM advice and collate guidance on FDIS Built Estate contracts and any future projects. Support the maintenance of Standard Operating Procedures/How to guides which improve Hard FM services. Supplier Management Collaborate with DIO's suppliers to facilitate outcomes that affect complying with Statutory Legislation and MoD Mandatory obligations across the MoD Built & Infrastructure Estate. Support relationships that enable robust challenge without compromising collaborative working. Change & Improve Track customer feedback, both through formal and informal channels. Support the delivery of action plans for Hard FM systemic issues. Support a culture of continuous improvement across the DIO to identify and make improvements in process, technology and capability. Person specification Essential Criteria To Fulfil The Role Experience in managing and trouble shooting Hard FM issues affecting operations/service delivery Clear demonstration of Hard FM skills in both meeting customer needs and managing supplier relationships Understanding and experience in complying with statutory, regulatory and professional requirements Experience in customer relationship management and stakeholder liaison Commercial experience gained within a property, facilities management or similar function Memberships Working toward Full level membership of relevant professional body. Eg IWFM level 4/5 – Member, RICS FM Pathway – or MRICS or Working toward IWFM Diploma in leadership and change within FM, or Equivalent Experience. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Government property career framework - workplace and facilities management - practitioner level Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service Enhanced Parental Leave Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer. Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens. A Civil Service pension with an employer contribution of 28.97% To learn more about our full range of benefits, view our Candidate Information Guide attached. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MoD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please Note External recruits who join the MoD who are new to the Civil Service will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. At application stage, you will be assessed against the following Experience criteria: Experience Candidates will be required to provide CV details that includes job history; qualification details and previous skills and experience. Candidates will be required to provide a personal statement of suitability. (750 Words) At interview, you will be assessed against the following Behaviours and Technical criteria: Behaviours Communicating and influencing Managing a quality service Technical Government Property Career Framework, Workplace and Facility Management – Practitioner Level Government Property Profession career framework - GOV.UK Further Information Please ensure that at the application and interview stages of the campaign, you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Interviews will be conducted via MS Teams. We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Northern Ireland For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce. For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce. This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Joseph Thomas Email : joseph.thomas564@mod.gov.uk Telephone : 07929362502 Recruitment team Email : DBSCivPers-Resourcingteam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.