We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents.
You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment.
The Role
- Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies.
- Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements.
- Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders.
- Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams.
- Monitor and recover service charge arrears, taking appropriate recovery action where necessary.
- Provide expert advice on leasehold matters to colleagues across the housing service and senior management.
- Represent the council at First-Tier Tribunal hearings and other legal proceedings as required.
- Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience.