Overview
SF Recruitment has partnered with an organisation in Tyseley who are looking to recruit a Sales Assistant on a permanent basis. They are going through a period of growth and this role can offer development opportunities and progression.
Salary: £25,000-£26,000
Hours: full time Monday to Friday & weekend working on a rotation basis
Key Responsibilities
Showroom Customer Service
* Welcome visitors promptly, creating positive first impressions
* Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended
* Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations
* Maintain showroom standards, ensuring displays are presentable and marketing materials stocked
* Assist with basic product demonstrations and information for customers during busy periods
Sales Administration & Order Processing
* Process sales paperwork accurately, ensuring smooth transition from sale to delivery
* Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail
* Follow up on quotes, send additional information to prospects, and support the sales pipeline
* Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates
* Handle order amendments, special requests, and basic post-sale queries
Digital Customer Support
* Manage incoming telephone enquiries professionally, directing calls or resolving basic queries
* Respond to customer emails and online chat requests promptly
* Process online orders and marketplace sales (including eBay listings management)
* Update online order statuses and assist with delivery scheduling
* Support basic website content updates as required
Cross-Departmental Assistance
o Assist the Product Operations Director with administrative tasks and data entry
o Support social media and review management initiatives
o Help coordinate trade customer accounts and queries as our trade division develops
o Participate in team meetings and product knowledge training
o Contribute to continuous improvement of customer service processes
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