Job Title: Helpdesk Support Specialist - SLOVAK/CZECH/BULGARIAN SPEAKING ONLY - FULLY REMOTE ROLE BASED IN UK
Job Description
As a Helpdesk Support Specialist, you will be the first point of contact for customers, assisting them with a variety of technical issues via phone, email, chat, and a ticketing system. You will ensure all trouble tickets are actively managed from inception to resolution, maintaining clear communication throughout. Your role will involve providing technical documentation based on interactions and contributing to an expanding knowledge base. You will be responsible for deploying, troubleshooting, and managing desktop, laptop, and mobile computing devices, as well as basic troubleshooting of network systems.
Responsibilities
1. Respond to customer issues via phone, email, chat, and within the ticketing system.
2. Maintain communication and status of trouble tickets from initial communication to follow-up.
3. Communicate technical details effectively to clients with diverse technical backgrounds.
4. Document customer interactions and provide clear documentation within the ticketing system.
5. Contribute to a growing knowledge base.
6. Deploy, troubleshoot, repair, maintain, install, and manage computing devices including desktops, laptops, and mobiles.
7. Troubleshoot, test, and modify computer software.
8. Perform basic troubleshooting of local and wide-area networks, phone systems, and servers.
9. Escalate complex issues to the next tier of support.
10. Support IT projects requiring customer interaction.
11. Educate customers on technical topics, particularly Windows desktop operating systems.
Essential Skills
12. Familiarity with Service Now, Active Directory, Azure Active Directory, Microsoft Server operating systems, Microsoft Office, Exchange Servers, and Exchange Online.
13. Understanding of M365 and Apple desktop operating systems.
14. Experience managing Android and iOS devices, especially for email setup and maintenance.
15. Understanding of networking concepts and VPN.
16. Strong customer service skills and the ability to deliver excellent customer experiences.
17. Analytical, organized, and detail-oriented with strong verbal and written communication skills.
18. High level of problem-solving skills.
19. Positive, team-oriented attitude.
Additional Skills & Qualifications
20. Experience with IT Helpdesk, Service Desk, IT Support, Help Desk Support.
21. MUST have proficiency in Bulgarian, Czech, Slovak or Slovakian .
Why Work Here?
Join a growing insurance firm where you will be part of a dynamic and busy helpdesk team, providing ample opportunities for learning and career development. You will be part of an environment that values teamwork and customer satisfaction, fostering a supportive and engaging workplace culture.
Work Environment
The role involves working on a busy helpdesk within an insurance firm, utilising technologies such as Service Now and Azure. You will engage with customers regularly and work in a fast-paced, client-focused environment. The team values a collaborative approach and a positive attitude towards all challenges.
Location
England, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.