Customer Service Advisor - Natwest/Ulsterbank Belfast
Location: Belfast City Centre
Overview
We are hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team in Belfast. This is a permanent role with a focus on delivering excellent customer service and helping customers meet their financial goals.
Details
* Salary: £26,200 annual
* Start date: Various through Aug/Sept 2025
* Shifts: Full-time — 40 hours per week — hours between 07:00 and 23:00
* Probity requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years of employment history and last 5 years of address history
What You’ll Do
* Provide proactive and reactive customer service at first point of contact to help customers meet their financial goals
* Educate customers on different banking options and support them in choosing the right service for their personal needs
* Accurately and compliantly complete processes and procedures to deliver a seamless customer experience
* Deliver appropriate actions to achieve positive customer outcomes and regularly review gaps to mitigate issues
Join Us as a Customer Service Advisor
* Deliver excellent service with customers’ needs and financial goals in mind
* Educate customers on banking options and help them choose the best alternatives
* Complete processes and procedures with attention to detail to ensure a seamless experience
Required Skills & Qualifications
* Experience in a customer service environment with relationship management
* Excellent verbal and written communication skills
* Experience in a regulatory environment
* Good technology skills and proficiency with Microsoft Office
* Customer-focused attitude
Perks & Benefits
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Wellbeing resources / Financial, Legal, and Mental Health Support
* Cycle to Work Scheme
* Eyecare voucher
* Holiday Purchase Scheme
* Workplace Pension
* Refer-A-Friend bonus
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, Teleperformance or talent.icims email address). If you receive any suspicious communications claiming to be from Teleperformance, disregard them and report the incident to our team. Your security is our priority.
Disclaimer: Some language proficiency requirements apply to this campaign; only candidates who meet those requirements can proceed. If you pass the assessment but do not meet language requirements, we will endeavour to find other suitable roles where possible, but this may not be possible. We reserve the right to reject applications that do not meet requirements.
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