1st Line Support Engineer | Sale, Cheshire (Head Office) | £23,809 Great Benefits Kickstart your IT career with Venom IT one of the UKs fastest-growing cloud service providers! Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving problems? At Venom IT, were on the hunt for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale. Were not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients and we do it with energy, teamwork, and pride. Whats In It For You 23 days holiday bank holidays Your Birthday Off paid! Private Medical Healthcare (including mental health, optical & dental cashback) Gym membership & Reward Gateway discount scheme Length of Service bonuses & development opportunities Onsite parking & great team socials we celebrate wins, big and small! Key Responsibilities of the 1st Line Support Engineer: Responding to IT helpdesk requests via phone, email, and our ticketing system. Troubleshooting technical issues (user accounts, email, backups, server checks, and more). Setting up and configuring IT kit PCs, laptops, printers, and servers. Helping build, repair, and maintain equipment to keep clients online and operational. Working closely with our expert engineers to learn, grow, and deliver brilliant support. Sharing your knowledge and helping users feel confident with their tech. What Were Looking For: You dont need years of experience just passion, drive, and great communication skills. Ideally, youll have: Around 1 years IT experience or have recently completed an IT Apprenticeship. A confident phone manner and friendly, professional approach. Strong organisational skills and the ability to handle multiple requests. The ability to stay calm and positive even when customers arent! A genuine enthusiasm for learning and progressing your IT career. Bonus points if youve got a bit of knowledge in areas like: Windows OS, Citrix, VMware, Microsoft Server, Office 365, or networking. Why Venom IT? Were not just growing were thriving. Venom IT is a well-established, rapidly expanding cloud and cybersecurity MSP supporting thousands of users every day. We combine cutting-edge tech with a people-first approach. Join us and be part of a team that genuinely values curiosity, growth, and teamwork. Ready to make your mark in IT? Apply now and start your journey with a company that will invest in your success from day one.