We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast-paced environment and enjoy coordinating people, tasks and deadlines, we’d love to hear from you.
What You’ll Be Doing
* Schedule all jobs for engineers and subcontractors.
* Allocate engineers based on job duration, location, qualifications, and material readiness.
* Send appointment confirmation emails to clients for email/quotation-based jobs.
* Identify material requirements and request materials from the Estimating Manager;
* Coordinate engineer collection or delivery of required materials.
* Rebook no access jobs as notified by the Job Card Coordinator and update Systems
* Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.
Additional Responsibilities
* Handle engineer calls relating to unsatisfactory EICRs and book follow-up works within the 21-day requirement.
* Add appointment dates into the EICR tracker, ensuring first appointments are booked 8–10 weeks before due dates.
* Confirm tenant appointments via email
* Act as the first point of contact for tenants wishing to rearrange appointments.
What We’re Looking For
* Strong organisational and time-management skills
* Experience in scheduling, planning, or diary coordination (preferred)
* Confident communicator with engineers, clients, and tenants
* Good IT skills; experience with scheduling/CRM systems is beneficial
* Able to manage multiple tasks and priorities in a busy environment
Why Join us?
* Be part of a supportive team in a growing business
* A role where your work directly improves operational efficiency and client satisfaction
* Full training provided and opportunities for development