Cleaning Contract Manager
Overview
Lead with Purpose. Drive Excellence. Join a B Corp that Cares.
Are you a leader who believes that exceptional service starts with empowered people?
At Workplace, we don't just manage contracts; we build environments where businesses thrive. As a certified B Corp, we’re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we’re looking for a Cleaning Contract Manager who shares that vision.
Reporting
The role reports to the Senior Contract Manager, and you will be the heartbeat of our service delivery across Leeds and Manchester. This isn’t a 'sit behind a desk' role. You’ll be on the front lines:
Key Responsibilities
* Leading & Inspiring: Motivating a dynamic team to deliver high‑quality standards.
* Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren’t just met—but exceeded.
* Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership.
You're likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety.
Functions / Responsibilities
Take direct responsibility for key client relationships and manage clients.
Be responsible for all budgets, promote new initiatives that the company introduces, solve problems, and train and develop all staff.
Work with the Operations Director to continuously improve our service offering to ‘best in class’ through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel.
Help our team continue the drive toward sustainability in all aspects of the business – recycling, replacement of chemicals with bio‑remedial products, and sustainable suppliers.
As the leading representative for Workplace in the North of Birmingham, act with the highest ethics and integrity, treating all colleagues with respect and professionalism and promoting the highest standards in every aspect of the business.
* People Management
* Health & Safety Management
* Budget Management
* Contract Management
* Customer Relationship Management
Take overall responsibility and accountability for preventing work‑related injury and ill health, and for providing safe and healthy workplaces and activities.
Ensure that the OH&S policy and related OH&S objectives are established and compatible with the strategic direction of the organisation.
Key Result Indicators
Successful candidates will be responsible for all aspects of operations in the North of Birmingham at Intelligent Workplace Solutions Ltd, with duties listed below.
* Overall responsibility for daily operation of all contracts
* Knowledge of Grievance & Disciplinary Procedures
* Health & Safety
* TUPE & Knowledge of Employment Law
* Controlling budgets – payroll, cleaning materials and equipment
* Check and manage time & attendance system, wage payments within payroll software monthly
* Check and manage wage % each month in line with budget
* Management accounts – minimising terminations, maximising contribution
* Additional sales (e.g., add‑on contract work and additional building services)
* Organic growth – soft services such as carpet cleaning, washroom services, waste & other hard services such as M&E
* Promote Salesforce, Elog and any new innovations/ideas
* People management skills to deal with clients & staff, including help‑desk cases
* Training & developing of the team
* Managing contracts to the highest standards
* Staff recruitment and management
* Ensuring staff holidays/absences are covered
* Experience recruiting and managing local staff
* Client audits/ site inspections with & without managers
* Quality service audits with clients to ensure delivery of services to all aspects
* Knowledge of payroll software, ideally Cleanlink payroll
* Microsoft 365
* Contract reviews prior to contract anniversaries each year
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis.
The successful candidate will also be required to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.
#J-18808-Ljbffr