Cancer Pathway Navigator Urology
Closing date: 13 April 2026
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff.
Be the guiding force behind a patient's cancer journey. As a Cancer Pathway Navigator at Worcester Acute Hospitals NHS Trust, you will play a pivotal role in ensuring patients move smoothly, safely and swiftly from suspicion of cancer through to diagnosis and onward care.
Acting as a single point of contact during the early stages of the pathway, you will coordinate tests, appointments and admissions, proactively identifying and resolving delays to help deliver the 28-day Faster Diagnosis Standard. Working closely with clinicians, MDT coordinators and operational teams, you will ensure every step is aligned, timely and patient-focused.
Compassion and communication are at the heart of this role. You will support patients and families with empathy and clarity, keeping them informed, reducing anxiety and ensuring they feel heard and supported throughout.
Highly organised and proactive, you will manage complex information across multiple IT systems, maintain accurate documentation and elevate concerns where needed. You will also contribute to pathway improvement and service development across the Trust.
This is a rewarding opportunity to combine coordination, problem‑solving and person-centred care in a role that truly makes a difference to patient outcomes and experience.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex‑positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job responsibilities
Key Working Relationships:
* Internal
o Clinical Nurse Specialists
o Urology Surgeons
o Urology Secretaries
o Cancer Services
o Core Members of the Multi-disciplinary teams
o Allied Health Professionals
o Directorate Manager
o Directorate Support Manager
o Directorate Support Officer
* External
o Tertiary Centres
o National Cancer Forums
o Macmillan Cancer Care
o Bowel Cancer UK
o Cancer Support Groups
o Cancer Network
o GP practices
Job Purpose
The Cancer Pathway Navigator will form an integral part of the multidisciplinary team approach in essential management of the pathways supporting Cancer Services and the Urology team. You will work in close unison with the Urology team to ensure the co-ordination and management of patients at all points of their Cancer referral pathway. You will ensure no patient has unnecessary delays in their pathway and escalates any forecasted delays to the directorate management team.
Key Duties
The post holder will work independently within the remit of the role but under the guidance and supervision of the Directorate Management team.
* Work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
* Support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the national cancer targets. This will involve booking appointments, typing clinic letters and organising surgical treatments.
* Liaise with patients, relatives and staff to ensure the next step of their journey is acted on swiftly whilst demonstrating sensitivity and maintaining professionalism at all times.
* Deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate.
* Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies.
* Undertake any other duties as may be required/appropriate by the Directorate Management Team.
Responsibility for Patient/Client care, treatment and Therapy
Monitor and check appointments and diagnostic tests are booked and undertaken in an appropriate and timely manner. This may involve booking appointments/theatre lists.
Ensure patients receive timely and appropriate information in regard to their diagnosis and treatment.
Ensure patients are not delayed to achieving national cancer targets.
Support the delivery of appropriate information to patients in consultation with the multi-disciplinary team and according to any agreed information pathways, including printing of information.
Person Specification
Experience
* Experience and skills in using patient administration systems (i.e., Oasis, Bluespier) with an in-depth working knowledge of the applications.
* Experience and skills in using the standard range of Microsoft Office programmes, particularly Word and Excel.
* Willingness to undertake further education and training applicable to the role.
* Administrative experience, supporting clinical teams and senior managers.
* Previous clerical or secretarial experience within the NHS particularly developing and maintaining office systems.
* Experience of working with complex and sensitive issues on a day-to-day basis, including contact with patients and relatives.
* Experience of working with cancer services.
* Experience of working within a multi-disciplinary team.
* Experience of working within an NHS Acute Hospital setting.
* Experience of communicating with patients and relatives who are being treated on cancer pathways.
* Experience communicating with patients via telephone.
Qualifications
* GCSE A to C or equivalent in English and Maths.
* RSA II typing or equivalent level of skills.
Internal NHS Job Vacancy
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
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