Transformation Programme Manager (Salesforce/Workday)
As the Transformation Programme Manager, you will lead the strategic delivery of a large-scale, multi-year transformation programme focused on overhauling operational platforms, enhancing customer experience, and reshaping organisational culture. You will be responsible for overseeing the programme from end to end—driving delivery strategy, leading cross-functional teams, managing programme governance, and ensuring the realisation of defined business benefits.
Programme Leadership & Strategy
1. Lead the full lifecycle of the transformation programme, including planning, execution, assurance, and benefits tracking.
2. Translate strategic objectives into actionable programme plans aligned to a Target Operating Model (TOM).
3. Promote agile and iterative delivery practices, fostering collaboration with internal stakeholders and end-users.
4. Manage scope, change control, and prioritisation across workstreams.
5. Influence stakeholders and guide alignment with the programme’s business case and objectives.
Benefits Realisation
6. Own and maintain oversight of benefits tracking across all projects and programme phases.
7. Develop and manage benefits realisation plans and ensure timely evaluation post-implementation.
8. Collaborate with internal audit and governance teams on independent reviews and performance evaluations.
9. Identify and exploit further opportunities to increase efficiency, reduce costs, and improve service outcomes.
Programme Governance & Dependency Management
10. Plan, manage, and communicate a complex programme roadmap with multiple dependencies.
11. Maintain strong governance structures, including risk management, financial controls, and assurance processes.
12. Coordinate across executive sponsors and senior leaders to manage interdependencies and programme integrations.
13. Align programme outcomes with broader portfolio delivery, ensuring consistency and strategic fit.
14. Manage programme finances, including budgeting, forecasting, and reporting.
15. Implement tools, standards, and best practices for planning, reporting, and decision-making.
Team Leadership & Capability Building
16. Lead and develop a multidisciplinary delivery team across areas such as digital platforms, data and analytics, finance, customer engagement, and culture change.
17. Build a high-performance culture with clear accountability and focus on quality outcomes.
18. Support professional development of team members with emphasis on agile delivery, transformation capability, and user-centred design.
Essential Experience & Skills
19. Experience with Salesforce and Workday Finance implementations
20. Proven track record of delivering complex, organisation-wide transformation programmes.
21. Proficient in programme and project management tools, including dependency and risk management.
22. Strong experience in agile methodologies and iterative delivery approaches.
23. Exceptional stakeholder management and communication skills, with the ability to influence at all levels.
24. Expertise in benefits realisation planning and tracking, including post-delivery evaluation.
25. Strong governance, risk, and assurance capability, with experience reporting at board or executive level.
26. Adaptable, self-motivated, and committed to ongoing personal and professional development.
27. Strong understanding of diversity, equity, and inclusion, and how it informs service delivery and team dynamics.
28. Ability to work flexibly across different environments and collaborate across locations and teams.
29. Sector-specific knowledge (e.g., housing, public services, regulated industries).
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