Customer Service Supervisor 📍 Location: Shipley 💷 Salary: £32,000 - £35,000 per annum 🕒 Hours: Mon-Thu 8:30-17:00, Fri 8:30-16:00, plus 1 Saturday per month (9:00-13:00) 💼 Job Type: Full-time, Temp-Perm Our client, based in Shipley, is seeking a Customer Service Supervisor to lead and support their customer service team. This is an exciting opportunity for an experienced professional to take ownership of customer service operations and drive service excellence. Key Responsibilities: Supervise and support the customer service team, ensuring high standards of performance and customer satisfaction Handle escalated queries and provide effective resolutions in a timely manner Monitor service levels, ensuring targets and KPIs are consistently achieved Coach and develop team members to enhance skills and knowledge Collaborate with other departments to improve service delivery and efficiency Maintain accurate records and reports on customer interactions and team performance Uphold company policies and procedures, ensuring compliance at all times Requirements: Proven experience in a customer service supervisory or team leader role Strong leadership and communication skills Ability to motivate and develop a team Excellent problem-solving skills and attention to detail Confident in handling escalations and managing customer expectations Organised and proactive,...