Sytner Sunningdale is looking for a Senior Service Advisor
Your role
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will offer the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.
Sytner Senior Service Advisors work various flexible patterns, which can include weekends, to ensure we provide our customers with the highest levels of service.
Your profile
Don't worry if you do not have previous experience; we welcome applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.
Ideally, you will have excellent organisational and administrative skills, along with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but is not essential.
Rewards
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary/community work
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