The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Terms & Conditions: 37 Hours, Full Time, Permanent
Department: IT – Service Desk
Shortlisting Dates: w/c 22 nd June 2026
About the Role
Are you passionate about delivering outstanding IT support and making a real impact through delivering technology? Join our dynamic IT team as a Systems Engineer 1st Line, where you’ll be the first point of contact for technical support and play a key role in supporting our IT Service Desk.
Key Responsibilities
* Act as the first point of contact for IT queries via phone, email, and ticketing system.
* Diagnose and resolve hardware, software, and network issues, escalating where necessary.
* Log and track incidents and service requests, ensuring timely updates and resolutions.
* Support user account management, including password resets and access permissions.
* Install, configure, and maintain desktops, laptops, printers, and mobile devices.
* Assist with onboarding and offboarding, including equipment setup and recovery.
* Maintain and update IT asset registers.
What We’re Looking For
* Experience in a 1st line IT support or service desk environment.
* Strong troubleshooting skills across hardware, software, and networks.
* Excellent communication and customer service skills.
* Ability to work collaboratively and contribute to continuous improvement.
* Commitment to our values: Trust, Respect, Ambition, Collaboration, and Kindness.
Additional Information
* Participation in out-of-hours and on-call support may be required.
* This role may involve working with children or vulnerable adults; a DBS check will be required.
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