Customer Service Advisor – Sheffield £29,000 – £32,000 Benefits Are you passionate about customer service and looking for a role where you can make a real difference every day? We’re looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service. You’ll be at the heart of the branch — supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly. Ideally, you will have experience as a parts advisor or sales advisor within a motor factor or automotive aftermarket distribution business. About the Company You’ll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment. What’s in it for you? * £29,000 – £32,000 salary depending on experience * 25 days holiday bank holidays * Pension scheme – salary sacrifice with company matching up to 6% * Life assurance – 3x your salary * Employee Assistance Programme – including up to 6 counselling sessions per case * Ongoing training and leadership development with internal and external providers What you’ll be doing * Handling customer enquiries via phone, email, and at the trade counter * Processing sales orders, returns, and credits through the ERP system * Liaising with the warehouse and field sales teams to ensure smooth order fulfilment * Providing advice on products, warranty processes, and technical queries * Overseeing van fleet KPI input, maintenance, and paperwork * Supporting the branch manager with site maintenance and operational tasks * Ensuring high standards of health & safety are met at all times What we’re looking for * Previous customer service experience (ERP system knowledge a bonus) with a motor factor, CV factor, service advisor or an automotive aftermarket distribution business. * Strong communication skills, both written and verbal * Confident handling customer enquiries by phone and email * Organised and methodical, able to manage multiple tasks effectively * Positive, team-oriented, and eager to learn and improve * Comfortable working in a fast-paced office environment This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement. If you want to be a customer service advisor with a market-leading global company, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. JSL - RecruitmentThe right way. Specialists in: * Automotive Aftermarket Recruitment * Sales and Marketing Recruitment * Senior Appointments and Executive Search