Job Description - Receptionist (SHO00HQ)
Overview
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care. Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone. Special diets are catered for and the home has magnificent, oak-panelled dining rooms. The home offers activities such as relaxation sessions, manicures and foot spas, arts and crafts and musical afternoons. Location: Somerset BA1 7LL. Salary: £12.25 - £13.25 per hour (dependent on experience). CQC rating: Good.
You’ll help us make health happen by:
Responsibilities
* Acting as the first point of contact for all visitors to the home
* Taking responsibility for managing new enquiries
* Providing advice and support both face to face and over the phone
* Conducting show-arounds within the care home
* Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
* Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Qualifications
Key Skills / Qualifications needed for this role:
You’ve worked as a Receptionist before with experience in providing excellent customer service. You’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with residents, their families and internal teams. You’re dedicated and efficient with an ability to handle a varied workload, and importantly, your caring attitude underpins everything you do to make a real difference to people’s lives.
Benefits
* My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
* Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
* Wagestream - Early access to up to 40% of your earned wages
* 28 days holiday
* Sick pay scheme for frontline teams, in addition to statutory sick pay
* Long service rewards (ecards, extra holidays and money)
* Free meal on every shift
* Interest-free annual travel loan for public transport season tickets
* Pension plans – find out more on our career site
* Parental leave schemes for adoption, birth parents and co-parents - find out more on our career site
* Menopause Plan
* Discounts at gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Note: This role is not at or above RQF Level 3 and is not included under the UK’s Points Based Immigration System for sponsorship by an employer.
Unposting Date
Unposting Date: Ongoing
Job
Administration
#J-18808-Ljbffr