Job Description
Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
* Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
* Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
* Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
* Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
* Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
* Using external portals to provision third-party services that enhance the overall voice solution
* Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
* Providing support across internal departments and acting as a point of reference for voice-related queries
* Representing the voice and UC function in a professional and collaborative manner
Key Requirements
* Confident communicator - both verbally and in writing - with the ability to present information clearly
* Highly organised, methodical and capable of managing multiple tasks and priorities
* Flexible, adaptable, and comfortable working in a fast-paced environment
* Strong attention to detail and a problem-solving mindset
* Team-oriented but able to take initiative and work independently
* Customer-first attitude with a proactive approach to service delivery
* No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k - Hybrid working