Location: Newbury/Reading + (Hybrid Working)
Working hours: Full time 37.5 hours per week – Mon to Fri
Hybrid working: We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We dont require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Job Description
Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What You’ll Do
As an IPA Officer, you’ll play a critical operational role supporting lawful data disclosure that directly contributes to national security and public safety. You’ll work within a highly regulated environment, applying legal frameworks and internal policies to ensure requests from law enforcement are handled accurately, securely, and within strict timeframes.
This is a hands‑on, detail‑driven role where your work has real‑world impact. You’ll be trusted to manage sensitive information, operate with precision, and contribute to a 24/7 function that supports time‑critical investigations, including life‑at‑risk scenarios.
* Process lawful requests in line with the Investigatory Powers Act (IPA) and internal policies
* Validate requests to ensure legal compliance before progressing
* Retrieve, interpret, and disclose communications data using approved systems
* Deliver responses within strict statutory and operational SLAs
* Maintain accurate records and audit trails for all activity
* Handle sensitive information with the highest levels of confidentiality and security
* Act as a point of contact for law enforcement and internal stakeholders
* Support continuous improvement across processes, systems, and controls
* Work within a shift‑based 24/7 environment, including nights and weekends
* Given the nature of the role, our team operates 24/7, 365 days a year. This may involve unsupervised work during shifts and bank holidays.
Qualifications
Who you are
* Understanding of the Investigatory Powers Act or similar legal/regulatory frameworks
* Experience processing or administering structured requests within defined guidelines
* Strong attention to detail with a track record of delivering accurate work
* Ability to handle sensitive or confidential information securely and professionally
* Comfortable working in time‑critical environments with competing priorities
* Clear communication skills, with the ability to explain complex information simply
* Experience maintaining records, logs or audit trails for compliance purposes
* Willingness to work flexible shift patterns in a 24/7 operational setting
* MUST be eligible for Security Check (SC) clearance and willing to obtain and maintain it
Additional Information
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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