Company description
Job Title: Customer Service Advisor - Control Tower
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time – permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm.
Start Date: Monday 12th January 2026 (Please note if you have an annual leave requirement within the first 4 weeks, your application may be auto rejected)
Interview Dates: Wednesday 26th November 2025 - Friday 5th December 2025
Are you looking to excel in your career and work for the biggest name in the automotive industry?
We’re recruiting for Control Tower Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.
You’ll be working in a fast paced, friendly environment where you’ll be taking and making around 100 calls a day, ranging from updating customers throughout their breakdown journey, to managing patrols efficiently, to ensuring the welfare of our patrols on shift.
As you can understand, some calls you answer could involve complexities or vulnerable, distressed or dissatisfied customers, so our in-depth 3 week training period will ensure you’re confident to provide the best solution to every customer, every time.
If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!
What will I be doing?
* Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening and providing guidance with your warm and reassuring tone.
* Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
* Working with internal and external colleagues, as well as third-party suppliers to deliver an excellent service to our customers
* Using problem-solving and great communication skills to offer the best customer service to our breakdown customers
* Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
* Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
Additional information
What's in it for me?
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
1. 23 days annual leave plus