Part Time Customer Service Advisor
Location: Northallerton, North Yorkshire
Salary: £13,928.53 (Part Time/Temporary/Seasonal)
Posted by: EE
Posted: Monday, 1 June 2026
Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date
July 2026
Hours
Part-time (20-25 hours per week)
Shift Pattern
* Fixed Monday‑Friday evenings
* 20 hrs: 4:45 pm – 9:00 pm
* 25 hrs: 3:40 pm – 9:00 pm
Pay
* £13.35 per hour, rising to £13.66 after 8 months – plus incentives and bonuses
* 20 hrs: £13,928.53 – £14,260.27 annually
* 25 hrs: £17,410.67 – £17,825.33 annually
Responsibilities
* Provide phone support to customers with a wide range of billing related queries.
* Tackle simple queries and, when necessary, take ownership of more complex issues to resolution.
* Maintain a calm, helpful approach and build relationships with customers.
Qualifications
* Natural helpfulness and calmness.
* Ability to build relationships.
* Experienced or not, you are ready to learn on the job.
Benefits
* A great starting salary of £13,928.53 to £17,410.67, rising after 8 months, plus incentives and bonuses.
* Online GP – access via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market‑leading paid carer’s leave, up to 2 weeks for carers of disabled, ill, or elderly family friends.
* Family Leave – equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
* Huge discounts on EE & BT products, including mobile and broadband.
* Support in carving your own career path, with tailored training.
* Season Ticket Travel Loan to cover travel to and from work up front.
* Volunteering days to give back to your local community.
* Optional private healthcare and dental coverage.
What are you waiting for?
#J-18808-Ljbffr