Customer Service Advisor
Stevenage
Full-time | Monday–Friday, 8:30am–5:00pm
£12.82 Per hour - £25,000 p/a
We are recruiting on behalf of a well-established and growing organisation within the medical devices sector. This is an excellent opportunity to join a fast-paced, customer-focused environment where accuracy, teamwork and continuous improvement are highly valued.
The Role
As a Customer Service Advisor, you will play a key role in supporting customers and internal teams by managing orders, coordinating equipment, and resolving queries efficiently. This role requires strong attention to detail, confidence working with data, and the ability to remain calm under pressure.
Key Responsibilities
Accurately processing sales orders in a timely manner
Scheduling specialist equipment for elective and trauma procedures
Providing proactive solutions to material or stock constraints
Handling customer queries and complaints professionally
Ensuring all customer contact is managed promptly and to a high standard
Supporting operational leadership with process mapping
Contributing to a culture of continuous improvement
About You
Educated to High School level (or equivalent)
Strong problem-solving skills
Advanced Excel skills (including lookups, pivot tables, formatting)
Able to remain calm and organised in a fast-paced environment
Strong multitasking, time management and prioritisation skills
High attention to detail with a process-improvement mindset
Comfortable working collaboratively within a team
Fluent in spoken and written English
If you are interested in this role, please apply below with your most recent CV.
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