Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work. If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading! We have a great opportunity for an IT Security Analyst to join our team in either Woking (Surrey area) or Manchester office. This is an opportunity to support the work of the IT Security Operation team, responding to security alerts from our external SoC, monitoring and investigating alerts from internal security platforms. Seeking improvements to configurations and settings to improve security. Working with the operations and ServiceDesk teams to resolve Security related issues such as staff reported issues and system reported vulnerabilities. You would need to be organised, have a professional curiosity, be used to following processes and enforcing them. Alongside this, you would also need to be able to investigate events and to present findings in a concise and reasoned manner to support their conclusions. You will need to have enough confidence to challenge more senior staff when they are requesting tasks that are contrary to company policies or to inform staff, of all grades, when activities are detected that are contrary to policies. Why Menzies? At Menzies, our culture is our cornerstone. We blend technical excellence with genuine care for our people and clients. With over 1100 colleagues in the UK, we’ve built a culture based on shared values and mutual respect. Here’s why you’ll love working with us: People First : Our work-life balance isn’t just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the Best Places to Work 2024 and 2025 Work with Inspiring Clients : You’ll be working with a range of clients so no two days will be the same. Collaborate Across The Firm : Working with various people across the firm to raise the profile of Menzies Academy Innovate with Purpose : We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value. Empathy at Our Core : We don’t just serve our clients; we build trusted relationships that stand the test of time. Key Responsibilities ✅ Perform initial triage and investigation of security incidents. ✅ Monitor security alerts and events from SIEM and other security tools. ✅ Participate in vulnerability management and patching. ✅ Maintain and update security documentation and procedures. ✅ Monitor Sec ops mailbox for alerts and triage them. ✅ Work with the ServiceDesk team to assist with tickets that may be the result of a conflict or misconfiguration in the security stack. ✅ Assist with reviews of vendor platforms and websites for compliance checks. ✅ Assist with client questionaries related to IT Security. ✅ Assist with CASB and web filtering change request reviews. ✅ Assist with administration of security stack applications. ✅ Assist with investigations of incidents logged by the SoC. ✅ Provide cover for Security Manager. Skills, Knowledge & Expertise We’re looking for: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and escalate complex problems appropriately. Understanding of IT security principles, data protection, and access management. Experience using IT service desk or ticketing systems (e.g., ServiceNow, Jira, or similar). Basic knowledge of Microsoft 365 environment including Exchange, Teams, SharePoint, and endpoint management. Awareness of hardware support, device configuration, and software deployment processes. Ability to document procedures, incidents, and resolutions clearly. Strong customer service mindset with the ability to support non-technical users. Job Benefits At Menzies, we know that success starts with our people. That’s why we offer: Career Development : From learning opportunities to career coaching, we’ll help you achieve your goals. Competitive Benefits : Private medical cover, pension matching, and enhanced parental leave, to name a few. Flexibility That Works for You : Agile working is embedded in our culture. Perks That Go Beyond : From volunteering days to wellbeing initiatives, we care about your whole self. To find out more about our benefits please read here