Overview
We are seeking a dedicated and knowledgeable Auto Parts Advisor to join our team. The ideal candidate will possess strong communication skills and a keen understanding of automotive parts and maintenance. As a Parts Advisor, you will play a crucial role in assisting customers with their parts needs, ensuring they receive the right components for their vehicles in a timely manner. Your ability to communicate effectively, both verbally and in writing, will be essential in providing excellent customer service.
Responsibilities
* Assist customers in identifying and sourcing the correct automotive parts for their vehicles.
* Maintain an organised inventory of parts, ensuring that stock levels are monitored and replenished as necessary.
* Utilise Microsoft Excel to manage inventory records and track orders efficiently.
* Provide exceptional phone etiquette when handling customer inquiries and orders.
* Collaborate with the maintenance team to ensure timely delivery of parts needed for repairs and servicing.
* Communicate effectively with suppliers to place orders and resolve any discrepancies or issues that may arise.
* Keep up-to-date with product knowledge to provide accurate information to customers regarding parts specifications and compatibility.
* Stock Checks and uploading files into AutoPart software
Experience
* Previous experience in a similar role within the automotive industry is preferred
* Multilingual or bilingual candidates are highly desirable, as this will enhance communication with a diverse customer base.
* Strong organisational skills are necessary to manage multiple tasks effectively while maintaining attention to detail.
* A solid understanding of automotive maintenance practices will be beneficial in advising customers accurately.
* Excellent communication skills are crucial for building rapport with customers and colleagues alike. If you have a passion for automotive parts and enjoy helping customers find solutions, we encourage you to apply for this exciting opportunity as a Parts Advisor.
* Has experience in using AutoPart MAM or similar software
* Worked in a parts shop before so understands how it runs
Job Types: Full-time, Permanent
Pay: £12.21-£13.00 per hour
Expected hours: 40 – 48 per week
Benefits:
* Company pension
* Employee discount
Experience:
* Sales: 1 year (preferred)
Work Location: In person