Medical Secretary/Administration Support
Band 3
Main area Administration Grade Band 3 Contract Fixed term: 18 months (Monday to Friday - 37.5hrs per week) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 387-WD8840-MF
Site Weston General Hospital Town Weston-super-Mare Salary £24,937 - £26,598 pa Salary period Yearly Closing 01/04/2026 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.
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Job overview
The post holder will work within University Hospitals Bristol and Weston be responsible for providing an efficient and effective secretarial service for clinical teams within specialities across the Trust. The role acts as a point of contact and help to support colleagues and the team.
The role of Medical Secretary involves the pro‑active achievement of all key performance indicators relating to NHS clinical correspondence targets, workload distribution and daily performance monitoring across speciality/specialities. You will provide patients, GP’s and clinical staff within the Hospital with high quality clinical outcome information within the Trust’s turnaround time. The role is therefore responsible for setting high standards of patient care and displaying qualities of the Trust’s values at all times.
Main duties of the job
To liaise with and act as a point of contact for clinical and non‑clinical staff via telephone and email, to act as point of contact for patients, relatives, carers and clinicians. You should be polite, empathetic to patients needs at all times and be able to communicate effectively when dealing with difficult situations and conversations. You will be responsible for your workloads and escalates any capacity problems and general issues to your line manager or relevant clinical staff. You will be responsible for completing clinical correspondence by way of typing, proof‑reading and correcting where necessary any errors on letters before they are dispatched to patients and GP’s, so attention to detail is essential.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Experience of dealing with the public - both on the telephone and in‑person
* Previous NHS Experience
* Understanding Medical Terminology
* Respecting Everybody
* Working together
Skills and abilities
* Effective and polite manner when dealing with people
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to adapt to use new computer packages and programmes
* Effective organisational skills
* Good IT skills including Microsoft packages
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
* Experience with proof reading and a good level of keyboard skills
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at interview.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
IMPORTANT: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work‑related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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