Overview
Personal Injury Team Leader – Bolton
£31,500.00 - £40,000.00 DOE
Monday-Friday, 9:00am-5:00pm
Are you an experienced Personal Injury Team Leader and you're ready to take that next step in your career? If so, this could be the perfect opportunity for you.
We're looking for a Personal Injury Team Leader to join our client's established team in Bolton. In this role, you'll provide clear leadership, support and motivation to a dedicated personal injury team-driving performance, improving processes, and ensuring the highest standards of service are delivered.
What you'll be doing
* Lead, support and mentor a team of claims handlers, providing coaching, training and day-to-day guidance.
* Manage a varied caseload of motor claims from first notification to settlement, ensuring service excellence.
* Handle escalated and complex cases, including complaints up to FOS level.
* Monitor workloads, allocate tasks effectively and ensure deadlines and service standards are met.
* Assist with recruitment, training, appraisals and performance management within the department.
* Review and improve processes to minimise leakage and ensure compliance with FCA and company standards.
* Promote a positive, collaborative team culture while supporting departmental objectives.
* Chair team meetings and complete regular team reports.
* Provide support to the Head of Motor Claims with audits, quality checks and continuous improvement initiatives.
* Liaise with external stakeholders including solicitors, insurers and accident management companies.
* Ensure accurate and timely allocation of tasks within departmental and FCA guidelines.
* Take a proactive role in identifying potential fraud, questionable underwriting or high-risk claims.
What we're looking for
* Strong background in personal injury / motor claims
* Proven team leadership or supervisory experience
* Excellent communication skills - confident, clear and professional
* Ability to stay calm under pressure, prioritise effectively and meet deadlines
* Positive, supportive management style with a focus on results
* IT proficient, particularly with Microsoft Office (Excel, Word, Outlook)
What's on offer
* Competitive salary - £31,500-£40,000 DOE
* Increased holiday allowance with length of service
* Birthday day off + half-day off for seasonal shopping
* Holiday buy/sell scheme
* Contributory pension scheme
* Support towards industry-relevant qualifications
* Free on-site parking
* Cash bonuses
* Casual dress code
This is a fantastic chance to take ownership of a motivated team and make a real impact in a supportive, forward-thinking business.
If this sounds like the step you've been waiting for, apply today with your up-to-date CV.
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