**Location:** Norwich/Newport/Liverpool/Birmingham* Direct on the end to end Category management of our Commercial Agreements* Lead on supplier relationship management, including the collection of supplier and customer management information, financial reporting, updating and assessing multiple data sources to identify trends and spending behaviours* Work in collaboration with suppliers to identify and drive on customer focused initiatives, networks and forums that will drive better buying behaviours and value across the public sector* Proactively counsel on customer relationship management activities that build strong relationships with key customers, including the management of customer partnerships where applicable, to comprehend their business needs and intent to define how and where the CCS portfolio may support their business* Act as a source of apt knowledge and advice for our customers in the relevant category, influencing their buying behaviours and aiding their call-off activities and commercial strategies where required* Assisting the Category Lead in updating and developing the category strategy and heading on the presentation of this to key stakeholders as necessary* Counsel and/or assist the Implementation of initiatives, engagement and communication plans to retain and attract customers across one of the fifteen commercial categories in collaboration with other parts of the organisation* Helping with the development of other team members, ensuring resilience in the team either directly or through a matrix managed style approach* Identifying and providing recommendations for improvement of processes and implementing solutions to the benefit of CCS and the customer* Maintaining and evaluating data from a variety of digital systems, for which full training will be provided, to identify opportunities and initiatives that could deliver value* Communicating effectively to personnel of differing levels of seniority, using a variety of styles and methods that match the audience* Work across the category in a collaborative manner and on occasions direct and/or represent the commercial team on agreed corporate initiatives* Aiding, and at times heading, on the development of the commercial strategy and procurement of future commercial agreements* Some travel will be required to customer and supplier premises and other CCS offices across the United Kingdom* Demonstrate strong commercial acumen with the ability to assess data and make informed commercial decisions in an often complex commercial environment* Possess the knowledge to problem solve and look for opportunities to find new ways of overcoming difficulties, leading on efficiencies that ensures the category/organisation operates with maximum effectiveness* Experience of category/commercial agreement management, with a track record of directing performance, developing and maintaining robust category strategies/plans and delivering excellent customer satisfaction / value for money* Proven experience heading on supplier and customer activities across the category, working proactively and collaboratively to motivate, influence and persuade internal and external stakeholders of varying seniority, offering advice, encouragement and driving value for money whilst developing customer commercial capabilities* Aptitude to work under pressure and at pace in a complex, political and commercial environment, handling multiple contending priorities and delivering quality outputs to testing targets* Competitive salary* Generous pension scheme* A discretionary non-contractual performance related bonus* Working remotely in addition to working in advertised office location* Flexi time scheme (available for B1-B6)* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidaysCrown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.
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