Job Description
Position:Residence Porter & Driver
Location:No.1GrosvenorSquare,W1K4BN
Reporting to:AssistantHeadConcierge /HeadDoorman
Core Hours:4 x 12 hour shift, day in alteration with Door person(s) / however depending on business needs
As often being the first and last contact the Residence Porter & Driver will always be at the forefront ofresidents service, giving a genuine and warm welcome, memorable engagement and exceedingexpectations with the highest standards of service and hospitality.
KeyResponsibilities
Servicedelivery/quality
* Ensure complete resident satisfaction, by providing information and services that always meet a 5 star+ experience through warm engagement, respect, discretion and efficiency
* Recognise, greet and farewell all residents in a friendly and warm manner using their names when known
* Open cars/taxis doors and assist residents, their guests and potential customers as required, paying extra attention to the most vulnerable
* Assist residents if needed with light tasks, collection & delivery duties
* Assist residents with waste collection, fully adhering to Lodha s recycling strategies
* Manage and control the Main Entrance Court, entrance from Grosvenor Square and immediate perimeter and to ensure it maintains an immaculate appearance in absence of Doorperson & Driver
* Monitor and manage all vehicles and direct accordingly
* Deal with any resident queries and complaints in an efficient manner ensuring a positive outcome. Escalate to your supervisor/manager if required. Always take decisions in favour of the resident
* Check arrival and departure reports for all visitors to anticipate and satisfy needs
* Handle any residence and visitor enquires or contact the correct person on residents behalf
* Control all vehicle parking in the entrance and monitor safety around the car stacker system
* When available and as directed, drive the residents house car and safely deliver all residents to their destination or collect
* Handle operational or residents request for external pick up/ collections/ drop off as required
* Maintain and monitor security aspects and raise the alarm / call for assistance if required
* Ensure all information provided to residences and colleagues is accurate and updated as appropriate
* Deliver the required level of service in order to meet and exceed residence owner and visitors expectations
* To give and receive handover information at the end of shifts, to ensure effective communication for the benefit of residences and colleagues
* Ensure the safety of pass keys, car keys and keys for operations
* Carry out ad hoc reasonable requests as directed by your manager
* Manage projects and any other reasonable duties as required
Health and Safety/Compliance
* Ensure you attend all H&S and fire trainings as directed by your Manager in order to be fully compliant with H&S and fire legal requirements, Be fully conversant with the fire policy and fire panel and what actions to take in case of an activation. Attend statutory trainings when required.
* Report all accidents, near misses and hazard to your manager/supervisor to ensure they are dealt with to prevent any injury
* Comply with safe working practices as laid down under the Health and Safety at Work Act 1974 and the Companies health and safety policies
* Report any defects in the building, plant or equipment according to procedures
* Ensure any accidents to colleagues, residents or visitors are reported in accordance with procedures
Person Specifications andAttributes
* Significant knowledge of London to assist both residences and colleagues
* Excellent communication skills both written and verbal
* Professional appearance and presentation
* Highly organised with great attention to detail
* Quality driven with a passion for excellence
* Conscientious with a positive attitude
* Ability to deliver high standards of customer service which is personalised, confident and calm
* Can commit to flexible working hours to meet the demands of a 24 hour operation
* Ability to work as part of a dedicated and passionate team
* Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a team player
Required Qualifications andExperience
* 5 years of relevant experience within luxury community management or luxury hotel management, during which the candidate has demonstrated success and advancement
* A full, valid UK driving licence and minimum of 25 years of age due to insurance restrictions of the residents house car and valet service
Desirable
* Prior hotel or luxury residential opening experience would be an advantage
* Additional languages would be beneficial
* First Aid Certificate
Lodha Developers UK Ltd
In 2013 the Lodha Group, Indias largest and most prominent residential developer, announced their plans to expand internationally to London.
Lodha UK is developing three of Londons most exquisite residential projects in central London, including No. 1 Grosvenor Square, Lincoln Square and a new project opposite Holland Park.
Lodha Developers UK have aspirations to build a substantial residential development portfolio in London and are actively exploring potential new projects.
No. 1 Grosvenor Square
Situated on Londons grandest square, and just around the corner from Bond Street and Mount Street, No. 1 Grosvenor Square is Lodhas flagship project. It is a superbly designed private residential development, comprising of 44 apartments, and is the home to some of the most successful and interesting people from around the world. This includes a 25 metre swimming pool, gymnasium, sauna and steam, treatment rooms, games room and private cinema.
Situated on the east side of Grosvenor Square, the building was formerly the Canadian High
Commission and prior to that the original U.S. Embassy.
Saint Amand
No. 1 Grosvenor Squareis managed on behalf of its residents by Lodhas private management company, Saint Amand. The highly trained hospitality team has been brought together from the worlds leading hotels, private members clubs and households.
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