Overview
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Senior Facilities Manager who will be responsible for the strategic and operational management of all hard and soft facilities services within a large, complex building. The role requires a technically competent, operationally focused, customer facing leader who can ensure statutory compliance, service excellence, cost control, and continuous improvement while maintaining a safe, efficient, and high-quality working environment. This role combines technical understanding, service delivery leadership, and stakeholder management, acting as the senior point of contact for facilities operations.
Responsibilities
* Lead and oversee Hard FM Services Team delivery, including Mechanical & Electrical (M&E) systems, HVAC, power, lighting, fire systems, lifts, and building fabric, Cooling Tower Management.
* Lead and oversee Soft FM Services Team delivery, including Cleaning, Waste management, Internal & External Planting maintenance.
* Provide day-to-day leadership to facilities teams and suppliers, fostering a high-performance, safety-focused culture.
* Ensure full compliance with statutory, regulatory, and H&S requirements (e.g. H&S legislation, fire safety, water hygiene, electrical safety).
* Manage outsourced service providers and specialist contractors.
* Build strong working relationships with internal stakeholders, senior leadership, and occupiers.
* Significant experience in a senior facilities management role managing both hard and soft services.
* Technical background with in-depth knowledge of building services and compliance requirements.
* Proven operational leadership experience in a complex, multi-site environment.
* Strong understanding of FM contracts, SLAs, KPIs, and supplier management.
* IOSH
* Excellent problem-solving and decision-making skills.
* Strong financial and budget management capability.
* Confident communicator with the ability to engage senior stakeholders.
Qualifications
Significant experience in a senior facilities management role managing both hard and soft services. Technical background with in-depth knowledge of building services and compliance requirements. Proven operational leadership experience in a complex, multi-site environment. Strong understanding of FM contracts, SLAs, KPIs, and supplier management. IOSH. Excellent problem-solving and decision-making skills. Strong financial and budget management capability. Confident communicator with the ability to engage senior stakeholders.
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