Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for a Head of Policy & Reward to join our Employee Experience Team on a full-time, permanent basis. We offer hybrid working. The role will be based from either our London, Sunderland, Thurmaston or Derby office a minimum of 3 days per week, the rest focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance. T h e H e ad o f P olicy & R e w ard i s acco un t ab le for t h e d e s ign, d e li v e ry an d e v al u a t ion o f ou r p e o p le - r e la t e d p olici e s, e n c o m p a s s i n g Arri v a U K p olic y, c o m p e ns a t io n, b e n ef it s, an d em p lo ye e r e cog n iti on, an d e nsu ri n g ou r p olici e s an d a pp r o a c h e s a re c o m p e ti t i v e, e qu it ab l e, a n d a lig n e d with bus i n e s s g o als w h ile fo s tering a c u lt u re w h e re e m p lo y ee s f ee l v al u e d, motivated and engaged. Direct responsibilities: • D e s ign a n d lead th e o rga n iz a ti on ’s p oli c y a g e nd a a n d l on g - term s tr a tegy. • Ma n agi n g an d mai n t a i n i n g p e o p l e - r e la t e d p olici e s th at a re a lig n e d t o ou r em p lo y e e e x p e ri e n c e v i s io n, an d c u rre n t a n d e me rgi n g l e gi s la t i v e, r e g u la t or y, an d p olitical d e v e lo p me n ts r e l e v a n t to th e o rga n i s a t io n. • Draft p olicy p a p e r s, b ri ef i n g s, an d c onsu lt a ti o n r e sp o ns e s a n d r e p r e s e n t t h e orga n i s a t ion in p u b lic p olicy for u m s an d wor k i n g gr oups. • Colla b orate w i th k e y s t a ke h ol d e rs t o t ra ns la t e p olicy i n to c o m p e lli n g n arrati v e s. • D e s igni n g a t ot a l re w ard s tr a tegy alig n e d with bus i n e s s ob j e cti v e s an d ou r em p lo y e e e x p e ri e n c e v i s io n. • Ma n agi n g b e n ef its p r o grams a n d a s s i s ti n g with annu al s al a ry r e v i ew s, b o nu s s c h eme s a n d i n c e n ti v e p r o gram s. • U s i n g i n ter n al a n d exter n al d a t a to adv i s e AUK H R lea d e r sh i p t e am o n mar k e t tre nds, p ay e qu ity a n d r e cog n iti o n fram e w or ks. • O v e r s ee i n g j ob e v al u a t io n, gr ad i n g, a n d b e n c h m arki n g p r o c e ss e s. • Ensu ri n g c o m p lia n ce with le g al a n d r e g u la t ory r e qu ir eme n t s (e. g. g e nd e r p ay g a p r e p orti n g). • D e v e lo p i n g an d l aun c h i n g i n n o v a t i v e r e cog n iti o n p r o gram s. • Coac h i n g ma n agers o n crea t i n g psy c h ologically s afe an d i n c l us i v e t e am e nv iro n me n ts • Colla b orati n g with i n ter n al c o mm un icati on s t o p r o m ote a c u lt u re o f app r e ciati on. • M on it o ri n g e f f e cti v e n e s s o f r e cog n iti o n i n iti a ti v e s an d e v ol v i n g th e m b a s e d o n fee db ac k. • Mai n t a i n i n g r obus t go v e r n a n c e a cro s s r ew ard an d r e cog n iti o n p r o c e ss e s. • Lea d i n g aud its an d e nsu ri n g d a t a acc u racy in p a y r o ll a n d c om p e ns a t ion s ys te m s. • T racki n g ROI a n d e m p lo ye e e n gage m e n t me tr i cs li n ked t o r ew ard an d r e cog n iti o n t o me a s u re e f f e cti v e n e s s an d d r i v e c on ti nu o u s impr ov eme n t. • Ma n agi n g a ll re le v a n t t h ir d - p arty c on tr a cts e ffe cti v e l y. • S upp orti n g th e d e li v e ry o f Arri v a ’ s E SG g o als b y e nsu ri n g o u r r ew ard an d r e cog n ition s tr a tegy d ri v e s s ocial v a l u e. • Su pp orti n g gr o w th p la n s b y e nsu ri n g e ffe cti v e r ew ard an d r e cog n iti o n s tr a teg ie s a re i n cor p orated i n to t e nd e r p r o p o s als Knowledge, skills & experience: E sse n tial E x p e r i e nc e • Bu s i n e s s - p art n e ri n g r o le in a l a rg e, h e a v ily r e g u la t e d an d c o m p l e x e nv iro nm e n t • D e s igni n g p e o p l e - r e la t e d p olici e s an d app r o ac h e s in li n e with s tr a teg i c o rga n i s a t io n al go a l s. • Lea d i n g th e d e s ign a n d d e li v e ry o f Re w ard & Rec o g n iti o n i n iti a ti v e s • Pla nn i n g, l e a d i n g an d ma n agi n g p e o p l e - r e la t e d c h a n g e s. • Lev e raging tech n ology an d d igit a l t ools t o e nh a n ce r ew ard & r e cog n iti o n • Ma n agi n g s tr a teg i c p art n e r sh i p s th at e nh a n ce r ew ard & r e c og n iti o n • T h ir d - p arty c on tr a ct m a n ag e me n t • P a y b e n c h m arki n g an d gen d e r p ay r e p orti n g D es i r a b l e E x p e r i e nc e • E x p e ri e n ce s upp orti n g o rga n i s a t io n al growth p la n s b y a lig n i n g re w ard an d r e cog n iti o n s tr a teg ie s with tend e r r e qu ir e m e n ts an d ov e ra l l c o m p a n y s tr a tegy Ot h er Ski ll s a n d B e h a vi our s • Str on g und e r s t and i n g o f legi s la t i v e an d r e g u la t ory p r o c e ss e s. • H oriz o n s ca nn i n g • Str a teg i c th i n ki n g • Pr o je c t Pla nn i n g an d d e li v e ry • A b ility t o t rack ROI a n d r ew ard an d r e cog n iti o n - r e la t e d m e t rics ass ociated • P ass io n a t e ab o u t crea t i n g fair a n d mo t i v a t i n g re w ard s ys t e m s • I n clu s i v e an d et h ical app r o a c h t o p ay e qu i t y an d r e cog n iti o n • I n clu s i v e an d c u lt u rally aware Te chn i c al Kn o w l e d g e & Qu a li f i c atio n s • Str on g c o g n iti v e a gility • E xc e ll e n t und e r s t and i n g o f th e k e y asp e cts o f r ew ard an d r e cog n iti on, factors th at d ri v e th e s e, an d m e a s u r e s for su cc e s s • E xc e ll e n t k n o w l e d ge o f c u r r e n t a n d e me rgi n g t r e nd s an d b e s t p ractic e s in r ew ard an d r e cog n iti o n • W o r k i n g kn o w l e d ge o f exi s ti n g an d e me rgi n g U K e m p lo y m en t law • CIPD o r e qu i v alent ( Ess e n ti a l) T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o n s i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a dd iti on al t a s ks as a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d du ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n a l d e v e lo p me n t. The closing date for applications is Wednesday 18th February 2026. Arriva Group reserves the right to close this vacancy early.