Explore the possibilities across our global house of brands. We embrace inclusivity and help you grow personally and professionally. Every individual across our global house has an opportunity to make an impact, learn, and be part of our growing story.
Primary Purpose
The role is hands‑on and suitable for someone who wishes to leverage in‑depth technical knowledge to implement and support technology applications while partnering with internal and external team members and vendors. You will develop, configure, and support the end‑to‑end EU Retail and Omni‑Channel application environment, covering approximately 90 stores in 12 EU countries. The position is based in Central London with occasional travel to other EU locations.
Responsibilities
* Develop an in‑depth working knowledge of overall business operation and requirements for the company and specific departments.
* Work effectively and autonomously with local and global systems personnel and vendors who have a high level of engagement and commitment to quality and customer service.
* Assist in managing the day‑to‑day operation of multiple vendors (some global) that support, develop, and deliver EU applications.
* Ensure that application deployment projects are supported effectively and identify and resolve escalated systems issues.
* Review and analyze existing application performance.
* Ensure that approved deployment projects receive the correct levels of commitment by partnering with Global IT partners (internal and external).
* Configure, maintain, and monitor EU IT retail systems – POS, inventory, payments.
* Work closely with service providers to meet service‑level agreements and other requirements and participate in service reviews.
* Monitor and guide 2nd‑level vendor partners in handling incidents that impact supported brand retail stores.
* Communicate ongoing issues with store operations teams.
* Identify ways to continuously improve services to the stores.
* Collaborate with support providers to create and maintain operating procedures and knowledge base.
* Work alongside the Retail Store Support Engineering and Development teams to find roots for open incidents and problems.
* Participate in and help manage retail store related major incident calls.
* Work closely with store opening coordinators to ensure smooth store openings by configuring, upgrading, and controlling newly installed systems and applications, collaborating with outsourced vendors, IT local and global technology teams in related activities.
* Manage inventory assets assigned to stores and depots.
* Occasional out‑of‑hour work and major escalated issue on‑call will be required.
Qualifications
* Minimum 2–5 years’ experience in retail.
* In‑depth experience and an interest in understanding retail business process.
* Strong communication skills necessary to work at all levels of the organization, including senior executive level.
* Demonstrable knowledge of retail POS systems ideally Oracle (X‑Store), APTOS, and IBM OMS / Sterling.
* In‑depth knowledge of payment systems such as ADYEN / SVS / ValueLink.
* In‑depth experience and a willingness to further learn SQL, XML, and database management.
* Hands‑on, pragmatic, results‑driven attitude.
* Ability to travel occasionally to EU and farther afield (US / Asia).
* Experience working in a global organization.
Benefits
* Hybrid working (Tuesday–Thursday in the office, Monday and Friday remote).
* Option to finish early on a Friday (Flex Fridays).
* 1 paid volunteering day per year and opportunities to volunteer with global projects.
* Learning and development opportunities.
* Internal mobility and career progression.
* Regular social events – seasonal and cultural.
* Equity inclusion & diversity initiatives which include employee resource groups and regional inclusion council.
Other Benefits
* 25 days holiday in addition to bank holidays.
* Annual incentive plan (company performance bonus).
* Multi‑brand discount up to 50% off – Coach and Kate Spade.
* Private healthcare with health assessment (Bupa).
* Bupa rewards – financial wellbeing support and wellness discounts.
* Private dental cover.
* Free 24/7 support for family building, fertility, and menopause with Maven.
* Eyecare vouchers.
* Employee assistance programme.
* Enhanced employer pension contribution.
* Gym discount.
* Interest‑free season ticket loan.
* Cycle to work scheme.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
#J-18808-Ljbffr