Role: Lounge Manager Hours: Full-time Location: The Imperial, Bloomsbury, London About Us: Imperial London Hotels is a family run company with a 187 year legacy, dedicated to putting authentic London experiences within everyone's reach. In Summer 2026, we open the doors to our fully re imagined hotel, The Imperial - a new lifestyle offering within our portfolio. About the Role: As Lounge Manager, you will be the guardian of one of The Imperial's most premium guest spaces - a calm, elevated sanctuary designed for comfort, privacy and beautifully executed service throughout the day. Your role is to shape an experience that moves effortlessly from morning breakfast and all day refreshments to evening drinks and canap s, always maintaining a refined, relaxed and quietly assured atmosphere. This is a space where details matter, guests feel recognised, and service feels personal without ever being intrusive. What You'll Be Doing: Deliver discreet, warm and modern service Lead daily operations, presentation and mise en place Manage capacity, reservations and access control Partner with kitchen & bar on a balanced seasonal offer Coach and develop a confident, guest focused team with a strong sense of service identity Drive GP%, spend per guest and stock integrity Uphold food safety, allergen controls and compliance Collaborate with Guest Experience and F&B teams Monitor guest feedback across online platforms and react with timely, thoughtful solutions that reinforce our service standards Who You Are: Experienced in premium lounge/concierge/FOH settings Skilled in anticipatory, discreet hospitality Strong F&B knowledge and communication skills Organised, calm under pressure and commercially aware What's In It for You: 28 days holiday, rising to 33 with length of service (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study Holiday Purchase Scheme Complimentary uniform dry cleaning, plus discounted personal dry cleaning Interest free Season Ticket Loan Workplace Pension Team member flat rate and 50% friends and family hotel discount 50% discount across ILH F&B outlets Discounted drinks at Blooms Caf Employee funded Health Cash Plan Local Bloomsbury discounts Early Pay access Shopping discounts with selected retailers Salary sacrifice schemes including nursery care, cycle to work and technology Access to mental health first aiders, wellbeing support and the Employee Assistance Programme Ready to Help Shape the Future of Imperial? If you're passionate about delivering exceptional experiences and want to play a defining role in our newly transformed flagship hotel, we'd love to hear from you.