Location: Bradford, Hybrid with travel around the region to meet customer needs.
Job Type: Permanent, 35 hours per week, Monday – Friday 9am-5pm.
Salary: £39,066 per annum (spot rate). Option to start at 5‑10% below for entry level with progression. Plus £1,250 car user allowance.
Leasehold and Homeownership Officer
Responsibilities
Serve as the expert for homeowner customers, handling complex queries about leases, transfers, property management, and service charges. Travel to schemes, conduct inspections, and maintain community presence. Collaborate with Housing Services and other teams to manage mixed‑tenure sites and deliver seamless customer experience. Manage a portfolio of homeownership tenures (shared owners, leaseholders, freeholders), ensuring alignment with legal agreements and service expectations.
Key Skills & Qualifications
* Experience in leasehold management within a housing association or managing agent.
* Strong understanding of leases, transfers, and relevant regulations, with commitment to continuous professional development.
* Ability to work independently as part of a small team and collaboratively across the wider organisation.
* Strong organisational skills, managing a high volume of queries while maintaining a professional, customer‑focused approach.
* Excellent communication skills, engaging multiple stakeholders at various levels.
* Proficiency in Microsoft Office (Word, Outlook, Excel).
Desired Attributes
* Translate legal jargon into clear, customer‑friendly language.
* Think creatively to solve problems and improve service.
* Prioritise effectively and manage competing demands.
* Build strong relationships across teams and with customers.
Compensation & Benefits
Salary as above. Additional benefits:
* 28 days holiday plus bank holidays, extra day for birthday, option to buy more.
* Cash health plan, Health MOTs, online GP access, gym discounts, dedicated volunteering day.
* Car leasing options, salary sacrifice schemes, exclusive discounts through benefits platform.
* Defined Contribution and Defined Benefit pension schemes via salary sacrifice, life assurance at three times salary.
* Enhanced parental leave, flexible working options, support for work‑life balance.
* Career development programmes including training, apprenticeships, and Leadership Academy.
Legal & Inclusion
We are committed to inclusion and diversity. All qualified candidates are considered regardless of race, gender, age, disability, etc. We adhere to equal opportunity employment practices. The role requires current eligibility to live and work in the UK. No sponsorship available.
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