Rent Account Manager NCCHS
Nottingham City Council
Permanent contract, 37 hours per week (08:30 am – 04:50 pm). hybrid working available.
Grade F – Starting salary £32,597 rising to £35,412.
Location: Harvey Road, NG8 3BB.
About The Role
Join the Rents team as a customer‑focused Rent Account Manager, supporting Nottingham City Council tenants with rent arrears and welfare benefits. You will provide detailed advice, support and assistance to customers, maintain accurate case records, support statistical monitoring and report preparation, and stay up to date with the latest legislative changes.
Responsibilities
* Ensure legal, statutory and relevant provisions governing the service area are strictly observed.
* Maintain tenancies by providing support and advice to vulnerable tenants or those with identified support needs, and referring to specialist agencies when appropriate.
* Act as an expert resource for all rent‑related matters for the Nottingham City Council Housing Services (NCCHS).
* Innovate and implement rent service improvements locally and contribute to the Rents Service Improvement Plan.
* Demonstrate excellent customer care standards, uphold the NCC’s Equality, Diversity and Inclusion strategy, and participate in necessary training.
* Review all accounts, taking action in accordance with current policy and procedures, including debt advice and repayment agreements.
About You
* Strong commitment to delivering customer‑focused service.
* Experience or demonstrated ability to manage complex rent and benefits cases.
* Excellent communication and record‑keeping skills.
* Knowledge of housing legislation and local authority procedures.
* Ability to work effectively in a hybrid team environment.
* Demonstrated knowledge of equality, diversity and inclusion principles.
Benefits
* Competitive salary plus generous pension scheme (17.9%).
* 26 days annual leave (rising to 33 days after 5 years) plus bank holidays; paid leave buy‑back available.
* Smart Working to support work life balance.
* Health and wellbeing benefits, including Employee Assistance Programme.
* Discounted membership at selected local sports, fitness, cinema and shopping venues.
Contact & Application
Closing date: 13 November 2025.
Interviews will be held Thursday, 20 November 2025, at Harvey Road (subject to change).
To apply, email recruitment@nottinghamcity.gov.uk or visit the council website.
By applying to this job, you agree to our Terms & Conditions.
Nottingham City Council is an equal opportunity employer. We welcome applications from people from all backgrounds and with different abilities and encourage applications from under‑represented groups.
We are committed to recruiting a workforce that reflects the communities we serve. We specifically welcome applications from people from minority ethnic communities, those identifying as LGBTQ+ and disabled individuals.
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