SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
This role requires being fully fluent in Arabic and English. After the initial 4-8 week training period, this role would require a hybrid work schedule in our Maidenhead office (Tues-Thur in office, Mon/Fri work from home). This position will start on October 27th, 2025.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide professional support to all Avetta customers
* Help end-users navigate the Avetta Cloud Application
* Verify technical documents submitted by end users
* Ability to resolve complex issues with focus on customer experience
* Interact directly with Avetta customers through telephone, email and chat
* Prioritize and resolve customer needs
* Accurately verify details on regulatory documents
* Support and explain customer billing and subscription terms
* Record details of interactions in Service Cloud (SFDC)
* Provide necessary outbound follow-up, both via phone and email
* Communicate and coordinate with internal departments
* Work as a team and be a positive addition to Avetta's culture
* Performs other duties as assigned
* May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS:
* Call center experience is a plus
* Excellent communication skill – both written and orally
* Working PC knowledge, windows preferred and related applications
* An affinity for learning online software systems
* Interpersonal skills
* Problem analysis and problem-solving
* Attention to detail and accuracy
* Adaptability
* Self-Motivated
* Stress tolerance
* Ability to learn and apply new information or skills
LI-Hybrid