Digital Transformation Support Officer - TDU
The closing date is 03 May 2026
The Transformation Delivery Unit (TDU) supports the Trust's vision through the delivery of key strategic and transformation objectives. The TDU will be established as a unit to provide transformation support across all parts of the Trust clinical and corporate areas to drive the delivery of priority programmes of work.
Working with Clinical Digital Transformation Leads, Project Managers, Programme Managers and wider TDU colleagues, the postholder will play a vital role in supporting digital change across the Trust. This includes providing frontline user support, assisting with go lives, contributing to project delivery, preparing documentation and training materials, and helping staff adapt to new or improved digital systems.
Main duties of the job
The post holder will provide frontline support to clinical and operational staff in the use of digital systems, helping resolve routine queries, promoting good data quality and supporting safe system use. They will assist with the delivery of digital transformation projects by taking part in go lives and floorwalking activities, capturing user feedback and escalating issues as appropriate.
The role includes preparing and maintaining project and training documentation such as quick reference guides, FAQs and logs, supporting the organisation and delivery of training sessions, and helping map current processes and future workflows under the guidance of project leads. The postholder will also support communication of system changes and updates, work closely with colleagues across the Transformation Delivery Unit, and ensure information governance, clinical safety and confidentiality requirements are followed at all times.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Qualifications
* NVQ Level 3 in Business Admin or IT or equivalent experience
* GCSEs (Grades A--C or 4+) in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
£28,392 to £31,157 a year. Please note for part time hours the salary will be pro rata
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