Key stage 4 administrator

Main Responsibilities

Administrative Support

• Provide comprehensive administrative support to the Key Stage 4 pastoral and leadership team.
• Produce correspondence, letters and other documentation as required.
• Maintain accurate student records and ensure information is updated promptly on school systems.
• Support the administration of behaviour, attendance, rewards and intervention processes.

Attendance and Student Support

• Monitor daily attendance and punctuality, including contacting parents/carers regarding student absence.
• Support attendance improvement initiatives and maintain accurate attendance records.
• Liaise with students, parents/carers and staff regarding attendance concerns and follow‑up actions.
• Assist with the administration of pastoral interventions, behaviour reports and student support programmes.
• Support students accessing the Key Stage office and direct them to appropriate staff where required.

Communication and Engagement

• Act as a professional first point of contact for parents, students, visitors and external agencies.
• Build positive relationships with families and support effective communication between home and school.
• Respond to enquiries in a timely and professional manner.
• Support the organisation and administration of key school events including Parents' Evenings, Results Days, Awards Evenings and transition activities.

General Responsibilities

• Work collaboratively with teaching and support staff to promote positive outcomes for students.
• Maintain confidentiality and handle sensitive information appropriately.
• Undertake training and professional development as required.
• Carry out other duties commensurate with the grade of the post as reasonably requested by the Headteacher.

Person Specification

Essential Skills and Experience

• Experience of working in an administrative role.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong IT skills, including Microsoft Office applications and database systems.
• Excellent written and verbal communication skills.
• Ability to work accurately with a high level of attention to detail.
• Ability to work effectively both independently and as part of a team.
• Experience of dealing with confidential and sensitive information.

Personal Qualities

• Professional, approachable and resilient.
• Calm and confident under pressure.
• Empathetic and able to build positive relationships with young people.
• Flexible and proactive approach to work.
• Reliable, trustworthy and committed to high standards.
• Strong commitment to safeguarding and promoting the welfare of children and young people.
• Supportive of the school's values, ethos and inclusive culture.

Desirable

• Previous experience working in a school environment.
• Knowledge of school management information systems such as SIMs.
• Experience of attendance, behaviour or pastoral administration.