Amazing Opportunity to kick start a career within secured lending!
As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.
Key Responsibilities:
* Handling warm inbound calls from clients seeking financial assistance.
* Making outbound calls to customers who have requested information about loans.
* Completing compliant fact-finds with clients to understand their needs.
* Transferring customers to appropriate third-party lenders.
* Following up with clients to collect outstanding documents.
Skills & Experience:
Preferred Experience:
* Minimum 1 year of customer service experience.
* Experience in a Contact Centre environment.
* GCSE Maths required.
Key Competencies:
* Strong telephone manner with excellent rapport-building abilities.
* Motivated by positive customer interactions and problem-solving.
* Patience to explain financial products and processes to clients.
* High attention to detail.
Working Hours:
You will work on a rotating shift pattern:
* Early Shift: Monday Friday, 9:00 am 5:30 pm
* Mid Shift: Mon Wed, 9:30 am 6:30 pm; Thurs, 9:00 am 6:00 pm; Fri, 9:00 am 5:30 pm
* Late Shift: Mon Wed, 10:00 am 7:00 pm; Thurs, 9:00 am 6:00 pm; Fri, 9:00 am 5:30 pm
Salary & Benefits:
* Base Salary: £24,000 per year
* Performance Bonus: On-target earnings (OTE) up to £30,000 annual
* Additional Benefits:
* Casual dress code
* 25 days of annual leave, plus bank holidays
* Company pension
* Death in Service benefit
* On-site parking
* CeMap funding & Progression
Required Qualifications:
* GCSEs in Maths & English (grades A-C or equivalent).
This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions.
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