About Us Complete Technical Solutions is a market leader in managed IT services for the retail and hospitality sectors.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
We pride ourselves on delivering exceptional customer service through installation, maintenance, repairs, and configuration of IT products for some of the UKs largest retailers.
Were expanding our team and looking for a dedicated Field Service Engineer to help us continue providing outstanding service.
About the Role As a Field Service Engineer, youll work on customer sites across the UK, performing swap-outs and replacements of retail IT devices.
This role involves significant driving, so a clean driving licence is essential .
Key Responsibilities Provide on-site swap-out services in line with customer contracts.
Maintain van stock and ensure all parts are processed correctly.
Complete all paperwork accurately to meet customer requirements.
Support project installations and assist colleagues when needed.
Comply with health and safety standards and maintain certifications.
Keep company vehicle in a legal and roadworthy condition.
Attend periodic meetings and training at Head Office.
What Were Looking For Excellent communication and organisational skills.
Strong customer service experience and ability to manage challenging situations.
Good working knowledge of Windows and IT systems.
Field service experience preferred.
Calm under pressure, professional, and customer-focused. xjlbheb
Clean driving licence required .
Desirable: Technical engineering or IT product repair experience.