IT Support & BI Analyst Hull £38,000 - £40,000 Multinational organisation Progression Training 4.5 Day Working Week 33 Days Holiday Christmas Shutdown Recession Proof An exciting opportunity has arisen for a driven and capable IT Support & BI Analyst to join a well-established business within a thriving multinational group. As the company brings its IT function in-house and moves away from an external MSP. You'll play a key role in shaping this transformation and driving this initiative whilst working towards leading the department as your progress into management. With the backing of their sister company, a strong support network, and a healthy training budget, this role is ideal for an ambitious individual ready to step up and take on greater responsibility. Operating since 1994, this market leading manufacturer has recently achieved 20% year on year growth, reflecting its innovation, resilience, and strong market presence. This is a rare opportunity for an IT Support & BI Analyst to take real ownership of IT operations, with a clear path for development and progression into senior leadership all within a company committed to investment in its people and systems. Benefit from autonomy within your role which will allow you to shape the department whilst being supported by a yearly training budget to continuously better yourself and skills. Your Role as an IT Support & BI Analyst will include: * Provide 1st-3rd line IT support * Manage patching and system updates to maintain robust security and performance * Support and develop BI tools including Qlik Sense and Crystal Reports * Maintain and enhance ERP systems such as Factory Master * Collaborate with group IT colleagues to ensure best practice and shared standards The successful IT Support & BI Analyst will need: * Experience delivering 1st-3rd line technical support and ITSM ticketing systems * Strong understanding of BI tools (Qlik Sense, Crystal Reports, Power BI) * Familiarity with ERP systems such as Factory Master or similar * Proactive mindset with the confidence to take ownership of internal IT systems * Must be within a commutable distance to Hull Please apply to Danielle Perry at APM Group for immediate consideration Keywords: IT Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop Support, Technical Support, Helpdesk Support, Service Desk, End User Support, Remote Support, Onsite Support, IT Consultant, Information Technology Consultant, IT Specialist, Power BI Specialist, Power BI Consultant, Manage Engine, Software, Hardware, Cyber, Data, IT Security, Network, Google, Grimsby, Immingham, York, Scarborough Accelerated People Management Ltd is that of an Employment Agency. Please visit our website to view other positions we are currently handling. Accelerated People Management Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed