Senior IT Support Engineer Location: Aghalee Job Type: Full-time Salary Range: £45-£55k per annum REED Technology are delighted to partner with a fantastic logistics organisation who due to continued growth and expansion are seeking a Senior IT Support Engineer to lead complex incident resolution, own core infrastructure, and deliver cloud-first projects across AWS and Microsoft 365. This role is pivotal in providing high-level networking and security solutions, designing and operating VPCs and IAM in AWS, implementing Microsoft Intune/Entra ID at scale, and hardening Windows Server/AD environments. The ideal candidate will blend deep troubleshooting skills with solid project delivery and a security-by-design approach. Day-to-day of the role: Design, deploy, and operate AWS EC2 workloads, Auto Scaling Groups, ALB/NLB, and manage secure VPC architectures. Implement and manage IAM roles, policies, and encryption using AWS KMS. Configure and manage Microsoft Intune/Entra ID, including device enrollment, compliance policies, and Conditional Access. Administer enterprise networking and security configurations, including next-gen firewalls, IDS/IPS, and network segmentation. Support Windows Server, Active Directory, and related services to ensure data integrity and security. Manage VoIP solutions, including SIP trunks and call routing. Own backup strategies and coordinate vulnerability management and remediation across platforms. Act as L3 escalation for complex IT incidents, driving root cause analysis and permanent fixes. Automate routine tasks using PowerShell and contribute to CI/CD/IaC practices. Required Skills & Qualifications: Bachelor's degree in Computer Science / IT or equivalent experience. 5 years in enterprise IT with L3 support, networking, and systems administration responsibilities. Proven expertise across AWS (EC2, VPC, IAM, Load Balancing, Auto Scaling), Windows Server/AD, Intune/Entra ID, and enterprise networking/security. Hands-on experience with VoIP deployments and QoS, and with SharePoint/OneDrive administration. Strong understanding of cybersecurity best practices. Excellent troubleshooting, documentation, and stakeholder communication skills. Desirable: Experience in transport, logistics, or supply chain systems; AWS/Microsoft Certifications; Networking / Security Certifications (ITIL, CompTIA Security). Benefits: Exposure to large-scale digital transformation projects in a leading logistics organisation. Professional development and training opportunities. Competitive salary and comprehensive company benefits. To apply for the Senior IT Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Skills: it support desktop support network support