EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: * Salary £30,000 - £32,000 * Monday - Friday 9:00am-5:30pm * Opportunity to work in a growing and innovative IT communications environment. * Collaborative and supportive Culture * Professional development opportunities and IT certifications support. * Company- Sponsored social events and outings * Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: * Provide 1st & 2nd line support for IT-related issues * Confident to go and meet Clients and resolve more challenging IT issues * Troubleshoot and resolve hardware, software, and network problems. * Escalate complex issues when necessary to 3rd Line necessary * Maintain and update IT documentation and system logs. * Assist with IT projects and the implementation of new IT solutions. * Ensure security protocols are followed. * Conduct regular system backups and perform data recovery if needed. * Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: * Must have a full UK Driving License * 3 years experience in a 1st & 2nd Line Support role * An organised and motivated individual