Shift Lead - Fashion, Home & Beauty - Ballymena
Work Pattern: Tuesday 06:00–13:30, Friday 06:00–13:00, Saturday 06:00–13:00.
Responsibilities
* Lead the fill operation, delivering a salesfloor ready to trade, coordinating resources to Serve, Sell and Fill, and leading the floor in the absence of the Colleague Manager.
* Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
* Coach colleagues on One Best Way and drive productivity in readiness for store opening.
* Allocate resource effectively to deliver a quick payment experience.
* Enable all daily operational processes to be implemented efficiently across the area of the store at the correct times.
* Coordinate the team to deliver a clean, safe and well‑presented store.
* Create a great team atmosphere that is inclusive of everyone.
* Role‑model excellent customer service and M&S behaviour and colleague expectations across the store.
* Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
* Support nearby stores if operationally required.
* Act as key holder and respond to call‑outs as required.
* Handle opening and closing tasks of the building, including receipt of vehicles, temperature controls, logging operational issues, cash handling and TSL compliance in peripheral hours.
* Duty‑manage in the absence of the next‑level Leader when required.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Lead colleagues in delivering tasks prioritising the customer first.
* Plan, allocate and follow through on task delivery to a consistent standard across the store.
* Drive on‑the‑job productivity.
* Support colleagues through coaching and feedback.
* Use MI to take action to drive performance.
* Help maintain a safe and legal environment for colleagues and customers.
* Support the delivery of an inspirational, improved and consistent visual customer journey in‑store.
Key Accountabilities
* Deliver great standards and service by putting the customer first.
* Act on customer feedback to deliver improvement.
* Ensure the delivery of brilliant basics.
* Coach the team to deliver excellent standards of product presentation.
* Support the delivery of plan A.
* Provide regular and timely feedback to line manager to support colleague performance.
* Support training and coaching of colleagues, maximising digital tools and channels.
* Identify colleagues for recognition and celebrate success within the store.
* Provide feedback to IG to improve colleague experience.
* Support the Team Manager in delivering store selling and cost targets by utilising MI to identify opportunities and taking action.
* Role‑model new ways of working through the use of digital tools.
* Allocate resources efficiently to deliver processes, tasks and service, ensuring activity is completed consistently and productively.
* Deliver operational excellence, ensuring all processes and tasks are delivered in line with business expectations.
* Maintain a safe and legal store environment.
* Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
* Understand how M&S operates, its strategy, future and the role they play.
* Effectively manage own reactions and responses around change.
* Help colleagues develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
* Set performance objectives for self in conjunction with line manager and in line with business plans.
* Take accountability for planning and managing own work efficiently to ensure objectives are met.
* Treat all colleagues fairly, understanding that different people provide different perspectives and needs.
* Build positive relationships by being a good listener and establishing connections.
* Control own reactions and consider how to share perspective to create better reaction for the team.
Technical Skills / Experience
* Support the delivery of excellent customer service and KPIs across the store.
* Have a good level of digital capability and can access and utilise relevant systems.
* Have a good knowledge of the commercial operation, brilliant basics and operational excellence.
* Current working knowledge of all VM principles.
* Be a good communicator with the ability to build relationships and work within a team.
* Have a good knowledge of the legal requirements associated with the role of a customer assistant and duty management.
* Maintain high presentation standards, attention to detail and deliver on time, right first time.
* Interpret data relevant to the role.
* Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Design, Art/Creative, and Information Technology
Industry
Retail
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