This job is with Southern Water, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Closing Date
Smart Operations Coordinator
Location: Hybrid working, Worthing
Perm/FTC: 12 month FTC (Maternity Cover)
Hours: 37 hrs
Salary: Up to £36,000 based on experience
Are you ready to be part of a game-changing initiative that's shaping the future of water management and customer experience?
Southern Water is embarking on a bold journey to install Smart Meters across our network - a strategic move that will help us and our customers reduce water abstraction, cut carbon emissions, and improve financial efficiency. But that's just the beginning.
We're looking for a driven and detail-oriented individual to join our Smart Operations Centre. This role is to cover a period of Maternity Leave and is central to transforming how we engage with customers, identify leakage, and drive down water consumption - all while delivering an exceptional customer experience.
What You'll Be Doing
* Accurately process and manage smart meter exchange data.
* Collaborate with internal teams and our Alternative Metering Service (AMS) Partner.
* Support inbound customer queries and ensure smooth, timely resolutions.
* Analyse data to spot trends and drive performance improvements.
* Help shape the future of smart water operations through insight and innovation.
What You'll Bring
* Precision in data entry and validation.
* Strong communication and problem-solving skills.
* A passion for customer service and operational excellence.
* Proficiency in Microsoft Office and data processing tools.
* Experience in customer service, with bonus points for utility sector knowledge.
Why Join Us?
* Be part of a pioneering initiative that's making a real environmental impact.
* Work with passionate teams and cutting-edge technology.
* Enjoy opportunities for growth, collaboration, and innovation.
* Help redefine how we serve our customers and protect our planet.
Ready to dive in? Apply now and help us shape a smarter, more sustainable future for water.