Position Overview:
* Total Training Provision are working in partnership with clients who are looking to attract Business Admin / Customer Service Staff for their sites in the Sheffield region.
* This role is attached to one of our outstanding employability Bootcamps.
* As part of the course, we will also work with you to upskill your CV, to showcase all of your transferable skills, and ensure you are job-ready.
For us to be able to provide you with a role in Administration, you need to ensure you can attend our Administration course between the 25th November - 17th of December (Weekdays only) in Sheffield. You are required to go in 2.5 days per week from 25th of November until the end of the course.
Eligibility:
* Unemployed.
* Must be available to undertake the training between the dates 25th November - 17th of December (Monday - Friday 10.00am pm).
* Must live within the South Yorkshire region.
* Must have lived in the UK / EU for the last 3 year.
* Must NOT be on any other funded program.
* Must have the right to work in the UK.
Job Role Proceeding:
* Pro-actively learn and understand In-tends range of goods and services and participate in continual training.
* Contact customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid with revenue generation for the relevant department/company.
* Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution.
* Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence - to include internal and external customers/clients and supplied.
* Use their own CRM database, In-manage up to date electronically, complying with GDPR legislation in respect of data.
* Liaise with other departments for optimal resolution of customer queries.
* Manage expectations of customers and/or provide difficult messages.
* Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets as advised to you.
* Ensure all communications with customers are carried out in line with the written standards and procedures defined by the Company and in a professional business manner.
* Attend training to develop relevant knowledge, techniques and skills.
* Any other duties and responsibilities as required as the role develops or requested by the Senior Management Team.
Knowledge, Skills and Experience:
* Have customer service experience.
* Project management skills.
* Confidence to speak with customers over the telephone in a professional business manner.
* An excellent written and spoken command of English.
* Ability to draft and prepare written responses to customer queries.
* Ability to update and maintain records electronically.
* Be customer focussed and be able to work under pressure, re-prioritising work as required.
* Ability to work independently and as part of a team.
Hours: 08:30am - 5.00pm Monday to Friday.