Job Title: Customer Service Technicain
Salary: £26,000 per annum + performance bonus
Hours: Monday - Friday, 08:30 - 17:00
Location: Thatcham
Holidays: 25 days annual leave
Interviewing: ASAP
We are recruiting on behalf of our client for a Customer Service Technicain to join a well-established optical and astronomical products operation. This is a warehouse-based, hands-on technical support role, ideal for someone who enjoys problem-solving, repairs, and customer interaction.
Key Responsibilities for the Customer Service Technicain:
-Manage the full returns process, including inspection of goods, warranty assessment, and issuing replacements.
-Diagnose mechanical and optical faults on returned equipment to identify root causes.
-Carry out repairs such as component replacement and optical cleaning.
-Answer dealer and customer queries regarding spare parts and arrange dispatch.
-Make independent decisions on warranty claims once trained and clearly communicate outcomes.
-Pack and process returns for shipment, including handling heavier optical equipment.
-Communicate with customers to troubleshoot issues and guide them through solutions.
-Provide regular updates and follow-ups to ensure issues are fully resolved.
Requirements Of The Customer Service Technicain:
-Previous experience in returns, logistics, warehouse, or technical repair environments preferred.
-Strong mechanical aptitude or experience with intricate manual work (electronics, modelling, or similar hobbies beneficial).
-Confident using Windows-based computer systems and quick to learn new software.
-Ability to work independently and take ownership of warranty decisions.
-Proactive, organised approach with the ability to manage workloads during quieter periods.
-Good written and verbal communication skills.
-Excellent interpersonal skills.
-Interest in optics or astronomy is advantageous, though full training will be provided.
This Customer Service Technicain role offers long-term stability, structured training, and the opportunity to develop specialist technical skills within a supportive team environment.
Apply now - interviews taking place ASAP.
The Best Connection is acting as an Employment Agency in relation to this vacancy.