IT Support Engineer -1st & 2nd Line
Location: Derby -Hybrid after training -2 days from home
Salary: Negotiable dept on exp
Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
* Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
* Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
* Troubleshoot problems related to Active Directory, group policies, and user access permissions.
* Configure and deploy PCs, laptops, mobile devices, and peripherals.
* Support network connectivity, printers, and shared resources.
* Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
* Maintain detailed and accurate records using the IT ticketing system.
* Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required:
* Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple tickets and prioritise effectively.
A proactive, hands‑on approach with strong attention to detail.
Benefits
* Hybrid working (after training period).
Work with a supportive and collaborative IT team.
Hands‑on exposure to a wide range of modern technologies.
Excellent opportunity to progress your IT career in a varied, technical environment.
Interested? Call TurnerFox Recruitment or send your CV
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