CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Shift Leader
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in London.
Role Summary & Responsibilities:
Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff
Work with management to ensure training plans are in place and implemented
Maintain the image, appearance and professional standing of CBRE GWS technical team at all times
Supervision of technical M&E shift team and senior technical representative out of hours.
Act as point of contact for technical service delivery
Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to TSM
Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board
Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card
Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
Permit to Work System (all project work to be controlled via CBRE GWS)
Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes
Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised
Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required
Adherence to CBRE GWS business processes and procedures with correct financial approvals.
Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
Provide a weekly performance report on workload status using maintenance management system (Real Suite)
Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights
Experience & Skills Required:
City and Guilds or equivalent qualification in designated trade
Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience
Good knowledge of Health and Safety and Environmental processes