About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Specialist Window Cleaning (SWC), part of the OCS Group, are currently recruiting for an IRATA Level 3 Rope Access Technician with window cleaning experience to join our team to work on various commercial and residential buildings in and around Manchester.
We provide Commercial and Retail clients with industry leading service levels via our highly trained teams who are here to provide the best for our customers, across all sectors.
We are looking for a keen, hardworking individual who also has the ability to plan, schedule and survey sites.
* Purpose of the Role: As an IRATA Level 3 Rope Access Technician, you will be responsible for supervising rope access operations, ensuring safety compliance, and leading a team of technicians. This role demands strong leadership, technical expertise, and a high level of proficiency in rescue procedures, whilst providing the highest levels of standards to all clients.
Key Responsibilities
* Communication with Rope Access Manager – Maintain regular communication with the Rope Access Manager, providing updates on operations, safety concerns, and personnel performance.
* Supervision & Leadership – Manage and oversee rope access teams, ensuring compliance with IRATA standards.
* Risk Assessment & Planning – Conduct site assessments, identify hazards, and implement safety measures.
* Rescue Operations – Perform advanced rescue techniques in emergency situations.
* Equipment Maintenance – Conduct daily pre-start equipment inspections, ensuring all rope access equipment is in optimal condition before use. Maintain, inspect, and report any faults or necessary repairs.
* Documentation & Compliance – Ensure full adherence to industry regulations and guidance (i.e. Working at Height Regulations, LOLER, IRATA ICOP).
* Training & Mentorship – Provide guidance and training to Level 1 & Level 2 technicians.
* Logbook Maintenance – Accurately record and update personal and team activities in the IRATA logbook, ensuring proper documentation of hours, techniques, and work completed.
* Reporting & Compliance (BigChange CRM) – Utilize the BigChange CRM system for reporting (including photos of work completed), compliance (i.e. pre-start checklists and toolbox talks), and adherence to operational standards.
* Near-Miss Reporting – Ensure all near-miss incidents are reported within 24 hours to improve safety and prevent future occurrences.
Duties and Responsibilities:
* Have full working knowledge of the areas in the building which are covered by the services run by SWC Ltd/OCS Group.
* To carry works scheduled by the supervisor or line manager in a timely, safe manor.
* A Level 3 technician role will be key to report on any defects and log works to the line manager, which will then be sent directly to the client.
* The Level 3 will also be responsible for the health and safety of the IRATA rope technicians they will be working with on site.
* They will be required to report any near misses or accidents to the line manager and the on- site team.
* They will need to review Rams and report changes to the line management.
* Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified.
* Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to supervisor/ management.
* Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place. Follow client/company guidelines with regards to the identification and reporting of health and safety hazards e.g., blocked/locked fire doors.
* Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which SWC Ltd provide.
* Report any customer complaints or compliments and take some remedial action if at all possible. Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities to the Line Manager/ supervisor.
* Cover roles during periods of holidays and sickness.
* Comply with all SWC Ltd/OCS Group Company policies/procedures and client site rules and regulations
* Carry out other reasonable tasks as directed by management.
* To attend any meetings or training courses.
Key Result Indicators:
* All cleaning and hygiene standards to meet service specification
* Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance levels.
* Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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