Department of Labor
Job Class Code: 6514
Grade: 11/Administrative
Salary: $17.04-$23.52/Hour
Location: Hinckley
Opening Date: July 3, 2025
Closing Date: July 18, 2025
The Maine Department of Labor is hiring a Customer Service Representative Associate I for the Northern Kennebec Valley CareerCenter at Hinckley. This role involves supporting job seekers and businesses across Maine, primarily through customer service, providing information, processing invoices, and managing supplies. Excellent customer service skills are essential.
Responsibilities include:
* Communicating with the public via phone, email, and in person to provide information and assistance.
* Assessing customer backgrounds and qualifications to match programs.
* Referring clients to community partners for services.
* Reviewing documents, identifying errors, and consulting with supervisors.
* Preparing reports and performing data entry.
* Managing filing systems and updating web and social media pages.
Minimum qualifications:
Experience in office support demonstrating knowledge of customer service principles and the ability to handle exceptions independently. Qualifications of Customer Representative Assistant I and II are assumed.
Licensing: Some positions may require a valid Class B Maine Motor Vehicle Operator’s License.
Preferred qualifications:
* Experience in customer service roles.
* Strong communication skills.
* Experience with MS Teams and Zoom.
Questions? Contact: Susan.A.LeClair@maine.gov
Application process:
Apply online with a cover letter, resume, and transcripts or certifications. Ensure your resume details months, years, duties, and responsibilities. For paper applications, download from https://www.maine.gov/bhr/state-jobs/application-process or call 207-623-6700. Submit applications before the deadline to the specified address or fax.
Benefits include:
* Paid holidays, sick leave, and vacation leave.
* Health insurance covering 85%-95% of premiums.
* Dental insurance fully paid by the state.
* Retirement contributions to MainePERS.
State employment offers a supportive environment with opportunities for growth. We value diversity and are committed to an inclusive workplace. Reasonable accommodations are provided for qualified individuals with disabilities.
Thinking of applying? We encourage candidates from all backgrounds to apply, especially those from underrepresented communities. Your unique experiences and passion are valued.
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