Job responsibilities will include, but are not limited to; Responding to and resolving NAV/BC support queries via telephone, email and remote access Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call management and prioritisation, ensuring service level agreements (SLA’s) are met Problem analysis and data investigation Attendance at handover meetings with the project team to assist with a smooth transition to support Keeping up to date with latest software Promoting continuous improvement and best practice within the department helping our client increase the number of recommendations for new business Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule You will also be expected to carry out any reasonable duties which may be requested from time-to-time Always work in accordance with legislative requirements and company policy and procedures Knowledge, Skills & Experience; MB-800 certification would be a distinct advantage Accounting qualifications or background preferred Microsoft Partner experience is preferred Good experience working on Microsoft Dynamics NAV/BC is essential Implementation experience of Jet and Continia is preferred Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs Experience with remote access software and associated technologies essential Customer and service focused Excellent telephone manner Good attention to detail and analytical skills with a confident pro-active approach to work Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes Excellent verbal & written communication skills Knowledge of Microsoft SQL Server and Maintenance plans Benefits; 25 days annual leave public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards